FREQUENTLY ASKED QUESTIONS

100% authentic — guaranteed. Everything we sell is sourced directly from official manufacturers or authorized distributors in Korea. We never source from secondary markets, and we never sell resealed or searched product.

In trading card collecting, unaligned sellers sometimes weigh packs or use case mapping (identifying hit card positions in a master case) to search out valuable packs before selling the rest. At MULGOKI, we never weigh, map, scan, or search product. Master cases are opened strictly to fulfill orders, and every pack ships exactly as it was sealed at the factory. Strict inventory control ensures no one touches a pack before you do. Your odds are the true factory odds.

Pre-orders ship as soon as factory stock arrives from Korea. The estimated release/ship date is listed on each product page. While release dates are set by the manufacturer and can occasionally shift, we send email updates immediately if anything changes. You will receive a tracking number the moment your order leaves our facility.

Pre-orders are final and non-refundable. Once placed, your allocation is secured directly from the manufacturer and cannot be cancelled or refunded. If you need to update your shipping address before your order ships, please contact us at support@mulgoki.com with your order number.

We currently ship throughout the United States and Canada. We are expanding to additional international regions soon — subscribe to our newsletter for release and region updates.

Standard shipping is free on orders over $100. Orders under $100 ship at a flat rate of $9.95. Hawaii and Alaska ship at a flat rate of $20 on all orders.

In-stock orders ship within 1–2 business days. Delivery typically takes 3–6 business days across the U.S. and Canada. Pre-orders ship as soon as factory stock arrives from Korea — see the estimated date on each product page.

Zero surprises at delivery. U.S. orders ship DDP (Delivered Duty Paid) with duties prepaid, meaning your checkout total is your final price. Canadian orders ship domestically with applicable taxes collected at checkout — no customs clearance or surprise fees apply.

If tracking shows your package as delivered, Mulgoki is not responsible for loss or theft after delivery. Please check with household members, neighbours, and your building's mail room, then contact the carrier directly. If your package has not been marked delivered and tracking has stopped updating, contact us at support@mulgoki.com.

Because trading card products contain randomized contents, all sealed card products are final sale once shipped. This standard hobby practice protects all collectors by guaranteeing that opened or resealed inventory never enters our supply chain.

We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay.

Email us at support@mulgoki.com or reach out through our Contact Page. We are a dedicated collector team and answer all inquiries directly — typically within 1–2 business days.