SHIPPING & DELIVERY

We currently ship throughout the United States and Canada. Standard shipping is free on orders over $100, and $9.95 flat under $100. Hawaii and Alaska ship at a flat rate of $20 on all orders. For very large orders, shipments may be separated. Please contact us for custom shipping inquiries.

Zero surprises at delivery. All U.S. orders ship DDP (Delivered Duty Paid) with duties prepaid — your checkout total is your final price. Canadian orders ship domestically with applicable taxes collected at checkout, meaning no customs clearance or additional import fees apply.

Pre-order items ship as soon as factory stock arrives from Korea. The estimated release/ship date is displayed on each product page. Orders containing both in-stock and pre-order items will ship together when all pre-order items arrive. If you would like in-stock items shipped immediately, please place them as a separate order.

In-stock orders are processed and shipped within 1–2 business days. Delivery typically takes 3–6 business days across the U.S. and Canada.

Please review your shipping address carefully before placing your order. If you need to update your shipping address, contact us at support@mulgoki.com with your order number as soon as possible. Address updates can only be made before an order enters fulfillment.

If tracking shows your package as delivered, Mulgoki is not responsible for loss or theft after delivery. Please check with household members, neighbours, and your building's mail room, then contact the carrier directly. If your package has not been marked delivered and tracking has stopped updating, contact us at support@mulgoki.com.